Private Health Insurance Ombudsman

Private Health Insurance Ombudsman

Organisation Address
Level 4, 22 King William St Adelaide, SA 5000
Organisation Phone
1300 362 072 Health Insurance complaints
1300 737 299 Health Insurance advice
Organisation Fax
02 6276 0123
Organisation Email
GPO Box 442 Canberra, Australian Capital Territory 2601
Hours:
Mon - Fri 9am - 5pm

The role of the Private Health Insurance Ombudsman (PHIO) is to protect the interests of private health insurance consumers.

Information
Services
  • Assist health fund members to resolve disputes through our independent complaints handling service
  • Identify underlying problems in the practices of private health funds or health care providers in relation to the administration of private health insurance
  • Provide advice to Government and industry about issues affecting consumers in relation to private health insurance
  • Advice and recommendations to government and industry about private health insurance, specifically the performance of the sector and the nature of complaints
Last updated: 11/09/2016
Information provided by: Connecting Up (Seniors Information)

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