Telecommunications Industry Ombudsman (TIO)

Telecommunications Industry Ombudsman (TIO)

Organisation Address
Level 3 595 Collins St Melbourne, Victoria 3000
Organisation Phone
1800 062 058
1800 675 692 TTY
Organisation Fax
1800 630 614
Organisation Email
PO Box 276 Collins St West Melbourne, Victoria 8007
Hours:
Mon - Fri 9 am - 5.30 pm (EST)
Eligibility:
Before contacting the TIO callers should try and resolve the issue with their telecommunications company. If this does not work, then contact the TIO.

The TIO helps consumers and companies work together to resolve complaints. If a complaint cannot be resolved by an informal process, formal investigations are held and decisions are made that providers must act upon.

Information
Services
  • The TIO can investigate complaints about contracts, billing problems with mobile subscription message services, delays in connecting services, repairing faults, debt collection activities and transfers.
Last updated: 13/02/2017
Information provided by: Connecting Up

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