SAcommunity Volunteer Information Officers - a Position Description
Job Description - Volunteer Information Officer
Position title: Volunteer Information Officer
Reports to: Community Service Directory Manager (Community Information and Volunteer Coordinator)
Division: SAcommunity Team
Status: Full Time or Part Time (4 hours minimum per week)
Location: City - Adelaide, South Australia
Organisation Overview
Infoxchange, is an Australian registered charity and not-for-profit social enterprise that has delivered technology for social justice for over 25 years with 150 staff across Adelaide, Melbourne and Brisbane in Australia and Christchurch in New Zealand, tackling the biggest social challenges through the smart and creative use of technology.
Connecting Up is a service of Infoxchange. Committed to building stronger communities through technology. We provide a variety of technology-based information, resources, training, support, products and services across Australia and New Zealand, we are based in the City of Adelaide.
Connecting Up is operated in partnership with TechSoup 'Technology for Good'. Together, as part of the TechSoup Global Network, we facilitate access to the best technology available to Not-for-Profits (NFPs), Civil Society Organisations, and Foundations in Australia, thus strengthening the civil sector and helping organisations fulfill their mission and increase their impact.
Organisation Services
Connecting Up provides a number of programs, services and resources for not-for-profits in Australia and New Zealand including:
- Technology donations and discounts including new & refurbished hardware and software from companies such as Microsoft and Adobe
- Connecting Up Conference, an annual not-for-profit conference looking at technology, marketing and digital media
- Training & Education resources including online events, workshops and webinars
- SAcommunity, a directory of community services in South Australia
1. Position summary
Infoxchange provides the Connecting Up service and SAcommunity in the Adelaide office. SAcommunity is a directory of community services in South Australia. The aim of this position is to add and update data using web-based and other relevant sources obtained online or via phone, email or form to standardise data in the directory and to undertake other related tasks. The work will be undertaken onsite or offsite/remotely or a combination of both.
The following volunteer-created film explains more: https://youtu.be/vF1xk_dsFEE
2. Responsibilities
With support from the Community Information and Volunteer Coordinator
Community Information Team:
Information Management & Customer Service
- Research available online resources (includes websites, social media, news sources, databases, ABN Lookup, ACNC, related directories)
- Follow established procedures for collecting the information (e.g. searching for information, contacting, responding to organisations by phone, email and webform)
- Follow procedures for tracking and recording progress
- Work online to summarise and enter relevant information into the directory
- Identify and interview organisations about their services, activities or upcoming events (optional, as needed)
- Report progress periodically to the relevant Connecting Up Team (Community Information Team, Information Technology Team, Marketing and Events Team)
- Contribute to continuous improvement of policies and procedures in data collection and maintenance
- Find out more on volunteer skillsets >>here https://sacommunity.org/volunteerskills
- Optional specific responsibilities (based on interest, skill-base and as available and needed)
- Customer Experience Team (Customer Service Team)
- Contact community services
- Contacting South Australian community service groups, charities and not-for-profits by phone, email and online to update their directory records on the SAcommunity database in a positive and friendly manner
- Learn more about the Customer Experience Team >>here
- Information Management Team
- Evaluate, test and control records for structure, understanding and ease of use
- Organise, control and present information effectively on the database to meet users' information needs
- Learn more about the Information Management Team >>here
- Media & Communications Team:
- Content writing, media channels for community stories, activities & events
- Identify and interview organisations about their activities or upcoming events
- Create written storytelling articles using a defined structure, to raise the profile of community organisations
- Create written case studies using a defined structure, to raise the profile of SAcommunity service use in community service organisations, councils, libraries
- Assist with SAcommunity service and Volunteer program promotional or marketing related activities
- Assist with providing content and monitoring SAcommunity media channels
- Learn more about the Media & Communications Team >>here
- Visual Design Team:
- Visual Communication
- Create graphic designs for generic logos for the directory
- Create images for media channels, blogs, instructions and as required
- Data Analysis Team:
- Data & Statistical Analysis
- Present statistics on SAcommunity services using data visualisation tools Power BI and Canva for council reports >> on community services in their council area
- Undertake data cleaning and data manipulation as needed to provide accurate reports
- Learn more about the Data Analytics Team >>here
- Volunteer Capacity Building Team:
- Volunteer Training, Learning & Development materials
- Contribute to continuous improvement by creating training materials, providing service documentation and instructions using software including: Microsoft Teams - Wiki, Visio - processes
- Create training and education materials using video-editing software such as Camtasia to support the volunteer program and use of the community information directory
- Grants & Partnerships Team:
- Grants Applications, Partnerships, Stakeholders & Networking
- Assist in identifying, investigating and applying for relevant community grants
- Assist in contacting stakeholders: service providers, councils, libraries and government departments to inform them about relevant SAcommunity services of assistance, in a positive and consistent manner
- GovHack SAcommunity Data Mentor Team:
- onsite and online data help for participants / competitors at the GovHack Hackathon
- Assist participants at annual GovHack events with data, technology or ideas
- Assist participants at the hackathon with accessing or interpreting datasets (such as SAcommunity), designing data models, building working software or developing and presenting ideas that use data to solve policy problems.
- Introduce SAcommunity dataset, discuss questions on community issues in SA from SAcommunity data analytics, consider relevance/relationships with competition challenges, suggest data models for possible solutions i.e. SAcommunity Data Model
Person Specification
1. Knowledge, Skills and Personal Attributes
· Able to record information clearly and accurately
· Experience using computers and knowledge of Microsoft Office 365,
Internet and email
· Knowledge of and interest in the nonprofit and community sector
· Knowledge of and interest in editorial styles
· Initiative and a desire to contribute to continuous improvement
· Reliable, dependable and punctual
· Ability to follow procedures and instructions
· Ability to work with information and records
· High level written and verbal English language skills
· Ability to communicate effectively by telephone
· Ability to work on own tasks but also work well in a team
2. Hours
A minimum of 4 hours per week is required for this position
3. Benefits to volunteer
Opportunities to experience workplace culture, develop employability skills, expand your networks, and enhance your professional communication and customer service skills, teamwork and problem solving skills
· Maintain and build existing communication, digital and Internet literacy skills
· Learn transferable skills - eg interpersonal skills, communication skills,
develop IT skills, understand office procedures, participate in a team
· Learn about community organisations and services in South Australia
· Learn about our organisation and how we assist the not-for-profit sector
Help the nonprofit community
· Have fun!
4. Organisational relationships
Responsible to the Community Information and Volunteer Coordinator
How can I apply?
Please email us a copy of your current resume and a cover letter explaining why you would like to join our volunteer information team to the Community Information and Volunteer Coordinator cm@connectingup.org or call 08 8212 8555 extension 203 for more information.
Do you need real world experience?
Do you want to practice your existing skills?
Do you want to give back to your community?
Try volunteering with Connecting Up Inc. Find out more about why you would volunteer with us >>here
