Volunteer Skills

Volunteer Information Officer - Volunteer Skills
Connecting Up's Volunteer program provides a range of opportunities to practice and build upon people's existing knowledge and skillsets, this can assist people understand more about what type of work they might be interested in.

All roles available are titled Volunteer Information Officer, with volunteers learning the initial same skillset under the Community Information Team, before branching into the various teams we have available to focus their skills and knowledge, with a number of volunteers moving between teams to contribute. These teams include the Customer Service Team, Information Management Team, Media and Communictaions Team, Data Analytics Team, Volunteer Capacity Building Team and Grants and Partnerships Team. i.e. Volunteer Information Officer - Data Analytics Team, SAcommunity, Connecting Up Inc.

The Australian Skills Classification (ASC) is a product of the National Skills Commission, Australian Government. The tool identifies a range of skills within occupations, the connections between skills and the transferability of these skills, and is useful to assess workforce skills, tasks and roles, gaps and educational needs. 

Job Outlook also provides career tools including the Job Outlook Career Quiz to look at tasks, interests and possible careers. Whilst the Job Outlook Skills Match look at careers, skills and expertise and jobs that utilise these skillsets.

Some of the types of tasks, skills, core competencies and technology tools that the Volunteer Information Officers have and can further develop, as well as some of the types of career profiles that also use these skills, are reflected using the ASC in the following:

Skills: Operate computers or computerised equipment
Skills Cluster: Operate and maintain computers
Skills Cluster Family: Computers and electronics skills
Technology Tools: Common Technology Tools (i.e. Office365), Customer relationship management CRM software (i.e. CiviCRM), Data Base User Interface And Query Software, Network conferencing software (i.e. Microsoft Office Teams)
Occupational Profile: Information Officers; 



SAcommunity Community Information Team
~ Information Management and Customer Service

Role: Volunteer Information Officer ~ Information Management Team
~Learn more about the role of the SAcommunity Information Management Team >>here 

Skills: Search information sources to find data
Skills Cluster:  Gather and analyse information 
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Librarian; Library Technician; Journalists & Writers 

Skills: Proofread documents, records or other files to ensure accuracy
Skills Cluster: Verify accuracy of data or documents
Skills Cluster Family: Data, analytics, and databases
Occupational Profiles: Information Officers; Receptionist; Secretary;

Skills: Enter information into databases or software programs
Skills Cluster: Create and update databases 
Skills Cluster Family: Data, analytics, and databases
Technology Tools: Data base user interface and query software
Occupational Profiles: Data Entry Operator; Secretary; Library Assistant

Skills: Classify materials according to standard systems
Skills Cluster: Evaluate physical or chemical characteristics of material 
Skills Cluster Family: Work activities preparation
Occupational Profiles: Librarian; Library Technician;

Skills: Organise informational materials
Skills Cluster: Prepare information or website content
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Librarian; Library Technician;



Role: Volunteer Information Officer ~ Customer Service Team
~Learn more about the role of the SAcommunity Customer Service Team >>here

Skills: Answer telephones to direct calls or provide information
Skills Cluster: Provide customer service and communicate information
Skills Cluster Family: Customer service
Occupational Profiles: Information Officers; Secretary; Receptionist; Library Assistant

Skills: Search files, databases or reference materials to obtain information
Skills Cluster: Gather and analyse information
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Secretary

Skills: Discuss goods or services information with customers or patrons
Skills Cluster: Develop and distribute marketing material
Skills Cluster Family: Sales and marketing skills 
Occupational Profiles: Information Officers; Receptionist; Call or Contact Centre Operator;

Skills: Send information, materials or documentation
Skills Cluster: Distribute, write, edit or compile documents
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Information Officers; Receptionist; Library Assistant

Skills: Refer customers to appropriate staff
Skills Cluster: Respond to customer queries
Skills Cluster Family: Customer service skills
Occupational Profiles: Information Officers; Receptionist; Secretary; Call or Contact Centre Operator;

Skills: Respond to customer problems or complaints*
Skills Cluster: Provide customer service and communicate information
Skills Cluster Family: Customer service
Occupational Profiles: Information Officers; Receptionist; Call or Contact Centre Operator; Library Assistant


SAcommunity Data Analytics Team
Role: Volunteer Information Officer ~ Data Analytics Team
~ Present SAcommunity data analytics reports on local community service demand
~ Learn more about the role of the SAcommunity Data Analytics Team >>here

Skills: Compile data or documentation
Skills Cluster: Distribute, write, edit or compile documents
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Data Entry Operator; 

Skills: Analyse operational or research data
Skills Cluster: Operations research and management
Skills Cluster Family: Data, analytics, and databases
Occupational Profiles: Information Officers; Receptionist

Skills: Analyse market or customer related data
Skills Cluster Family: Data, analytics, and databases
Occupational Profiles: Database Administrator

Skills: Analyse data to identify trends or relationships among variables*
Skills Cluster: Undertake research and analyse data
Skills Cluster Family: Data, analytics, and databases

SAcommunity Media & Communications Team
Role: Volunteer Information Officer ~ Media & Communications Team
~Content writing for communication channels promoting community stories, activities and events
~ Learn more about the role of the SAcommunity Media & Communications Team >>here

Skills: Write advertising or promotional material
Skills Cluster: Conduct sales and marketing activities
Skills Cluster Family: Sales and marketing 
Occupational Profiles: Copywriter

Skills: Confer with clients to determine needs
Skills Cluster: Communicate with others to coordinate work
Skills Cluster Family: Communication and collaboration
Occupational Profiles: Copywriter

Skills: Edit written materials
Skills Cluster: Distribute, write, edit or compile documents
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Copywriter; Journalists & Writers;  

Skills: Present work to clients for approval
Skills Cluster: Provide customer service and communicate information
Skills Cluster Family: Customer service
Occupational Profiles: Copywriter


Skills: Gather information for news stories*
Skills Cluster: Gather and analyse information skills
Skills Cluster Family: Records, documentation, reports and research
Technology Tools: Social media & web publishing software (i.e. Facebook, LinkedIn, Instagram), Web page creation and editing software (SAcommunity blog)
Occupational Profiles: Journalists & Writers;  

Skills: Interview others for news or entertainment purposes*
Skills Cluster: Collect information from people
Skills Cluster Family: Communication and collaboration
Occupational Profiles: Journalists & Writers; 

Skills: Analyse information obtained from news sources*
Skills Cluster: Distribute, write, edit or compile documents
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Journalists & Writers; 

Skills: Write Informational Material*
Skills Cluster: Distribute, write, edit or compile documents
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Journalists & Writers; 

Skills: Monitor current trends
Skills Cluster: Gather and analyse information
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Journalists & Writers; Copywriter

SAcommunity Visual Design Team
Role: Volunteer Information Officer ~ Visual Design Team
~ Visual communication, graphic designs for generic logos for the directory

Skills: Create computer-generated graphics or animation
Skills Cluster: Develop websites or software skills cluster
Skills Cluster Family: Computers and electronics
Technology Tools: Graphics or photo imaging software (i.e. Canva)
Occupational Profiles: Graphic Designer

Skills: Develop artistic or design concepts for decoration, exhibition or commercial purposes*
Skills Cluster: Produce artistic or design concepts or displays
Skills Cluster Family: Art and entertainment

Skills: Design layout of art or product exhibits, displays or promotional materials*
Skills Cluster Family: Operating procedures and processes
Technology Tools: Graphics or photo imaging software (i.e. Canva)
Occupational Profiles: Graphic Designer


SAcommunity Volunteer Capacity Building Team
Role: Volunteer Information Officer ~ Volunteer Capacity Building Team
~Volunteer Training, Learning & Development

Skills: Develop instructional materials
Skills Cluster: Develop educational materials and programs
Skills Cluster Family: Teaching and education
Technology Tools: Video Creation And Editing Software (Camtasia, YouTube), Graphics or photo imaging software (Microsoft Visio)
Occupational Profiles: Librarian; Library Technician;

Skills: Develop diagrams or flow charts of system operation
Skills Cluster: Develop operational strategies, plans or procedures
Skills Cluster Family: Operating procedures and processes

Skills: Teach others how to use technology or equipment
Skills Cluster: Teach others how to use computer technology
Skills Cluster Family: Teaching and education
Occupational Profiles: Librarian

Skills: Train others in computer interface or software use
Skills Cluster: Teach others to use computer technology
Skills Cluster Family: Teaching and education skills
Occupational Profiles: Database Administrator

Skills: Record information from meetings or other formal proceedings
Skills Cluster: Prepare and utilise legal documentation
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Secretary;


SAcommunity Grants & Partnerships Team
Role: Volunteer Information Officer ~ Grants & Partnerships Team
~Grants Applications, Partnerships, Stakeholders & Networking with Councils, Libraries, Community Groups

Skills: Collect Data About Customer Needs*
Skills Cluster: Provide customer service and communicate information
Skills Cluster Family: Customer service

Skills: Maintain operational records*
Skills Cluster: Maintain operational and production records
Skills Cluster Family: Records, documentation, reports and research
Occupational Profiles: Data Entry Operator; Librarian; Library Technician;