Australian Financial Complaints Authority (AFCA)

Australian Financial Complaints Authority (AFCA)

formerly Financial Ombudsman Service

Financial Ombudsman Service superseded by AFCA

Organisation Address
Melbourne, Victoria 3000
Organisation Phone
1800 931 678 Consumers
1300 565 562 Members
Organisation Fax
03 9613 6399
Organisation Email
Australian Financial Complaints Authority Ltd, GPO Box 3 Melbourne, Victoria 3001
Hours:
Mon - Fri 9am - 5pm AEST
Fees:
Services are free to consumers

 The former Superannuation Complaints Tribunal has also been incorporated into AFCA.

Information
Services
  • Resolution of disputes between consumers, including some small businesses, and participating financial services providers - including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts
Last updated: 21/10/2024
Information provided for: Interstate: Victoria
This record was updated by: Volunteer Mal.
Council: VIC
Electorate (State): VIC
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