SAcommunity Customer Service Team
Photo: Flinders University Student and SAcommunity Volunteer Samantha Whillas now working at Connecting Up
SAcommunity Customer Service Team: Finding, Contacting and Connecting with South Australian Community Services
Need real world experience?
Want to practice or apply your current skills or education?
Have experience and want to stay current while giving back to community?
Looking for like-minded connections?
Volunteering in a not-for-profit might help - try ours!
Interested in volunteering at Connecting Up by contacting South Australian community service groups, charities and not-for-profits by phone, email and online to update their records on the SAcommunity directory?
Join our SAcommunity Customer Service Team, to make important connections with community services by phone or email or online and collecting information on their services. Organise, summarise, index and present, accurate, current and clear contact details and activity information in a database for SAcommunity, a free, online community information directory for South Australia https://sacommunity.org
Skills Required: Interest in or knowledge of the principles or practice of customer service, interest in or knowledge of the community sector, good information literacy and digital literacy skills.
Remote/onsite: Project can be undertaken remotely
Examples: Read about some of our volunteer and students’ experiences >>here:
David and Michael, and former volunteers: Erin, Sam, Aaron, Brenda and Cheryl.
What is the project?
Community Information records and reflects life, with community services and service demand impacted by and emulated in the changes in social conditions, economic development, demographics and cultural diversity of the population they serve.
SAcommunity provides a free community information directory, South Australian community sector news service, and presents data analytic statistics for councils on service demands across the state.
Our SAcommunity Customer Experience Team contact not-for-profit organisations to understand and record their services and programs, activities and events, in our online directory, at no cost. Providing even the smallest group with a web presence and standardised succinct summary as part of creating community connections. Data exports are available for government, councils, libraries for community consultations, grants, events and research.
Team members research multiple online sources and contact community organisations by phone and email to confirm club details and update community information records, indexing and standardising these records to directory format within the SAcommunity database .
There are a lot of important local services to record in SA, and we could really use your help! 
Benefits for Volunteers, Students and Interns?
Volunteers, Students and Interns become part of the SAcommunity Customer Experience Team, working on a database that is well-known across the government, community and not-for-profit sector. Data updates to records are attributed and volunteer's contributions are recorded with experience reports available to add to resumes or LinkedIn profiles.
Volunteers, Students and Interns receive opportunities for training including access to Connecting Up’s Digital Learning Platform featuring media webinars for the NFP sector on a range of tech-based topics from experts across Australia to improve their digital literacy.
Volunteers, Students and Interns also have access to the volunteer/placement mentor program with customer experience volunteers and students able to meet with Connecting Up or Infoxchange staff including Sarah Rayner-Fry, Customer Experience Coordinator, Danielle Bowen and Sam Whillas Customer Experience Officers for a one-to-one conversation in-person or online.
The final benefit is that students can undertake their placement within a recognised tech-based, not-for-profit organisation that brings about positive social change.
About Us
Established in 1981, SAcommunity is a free, online community information service supported by the Government of South Australia at Connecting Up.
Connecting Up provides a variety of technology-based information, products, training and services for the not-for-profit sector in Australia and New Zealand. A member of the TechSoup Global Network, all partners are leading civil society organisations and manage a range of capacity building programs in their countries.
Connecting Up is a service of Infoxchange, a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With over 180 staff in offices across Melbourne, Adelaide, Brisbane and New Zealand, the group tackles the biggest social challenges through the smart and creative use of technology.
Former volunteer and current staff member Samantha Whillas at the Connecting Up Conference Melbourne 11-13 May 2022
About the Volunteer and Placement Program
Connecting Up has an established Volunteer and Student Placement / Vocational Placement program, are registered with Volunteering SA&NT and have volunteer insurance and public liability insurance. Connecting Up is also a Centrelink approved voluntary work organisation to count towards meeting Mutual Obligation Requirements of voluntary work (30 hours + per fortnight or a combination of voluntary and paid work 30 hours + per fortnight).
Find out more on our Volunteer and Vocational Placement Program >>here https://sacommunity.org/volunteers
Interested in Volunteering?
If you would like to volunteer, please contact the Community Information and Volunteer Coordinator at cmcintyre@infoxchange.org or call 08 8212 8555 extension 203 for more information.
