Delete a Record
So you want to delete a record?
Short story - contact SAcommunity, deletions are reinstated until marked as closed by staff.
How to Remove or Delete a listing/record
Is it that the organisation is truly closed? It may be that we only need to update the listing details, maybe the listing has merged, or the organisation is temporarily in recess and we can indicate these changes on the record. Find out more information >>here.
Before you Delete a Record
Some Record Admins or Editors may wish to delete a listing from the directory.
Are you certain you would like to close your listing?
It may be that we only need to update the listing, maybe the listing has merged, or the organisation is temporarily in recess and we can add these changes to the record.
Closed Records
If the organisation has closed, we mark the listing as (Closed 2021) before removing so Google, other search engines and copycat directories can cache the entry as closed. Closed Listings are then removed from the database by the Super Admin. If a service is not listed and recorded as Closed they are often re-added again by well meaning 'like organisations'.
Contact us to delete a record
If an editor deletes the listing from the directory on the front-end this only means that the listing remains as 'waiting for approval' on the back-end in CiviCRM so it can be re-instated in case of accidental deletions and this entry remains on export lists accessible by councils and libraries, however it is invisible/missing from searches and A-Z lists in the front end of the website but can be accessed in the back end and via search engines and direct searches.
Please contact us by webform >>here, email support@sacommunity.org or phone 08 8212 8555 extension 203 to have a listing removed as any front-end deletions are re-instated after 3 business days from waiting for approval to approved and return to the front end of the directory, whereas contacting us by webform, phone or email allows us to mark the organisation and closed and to remove the listing permanently from the directory.
Let us know if you are an editor and need to delete a listing (or if you have accidently deleted a listing) and we can undertake this task (or undo this) on your behalf.
Please note that SAcommunity Admin is the only access level that can remove records from the database.
Glossary
Record Admins are authorised to update and maintain information about their organisation in the directory whereas
Authorised Editors (Govt., Councils or Libraries) are authorised to update and maintain information about their local council in the directory
~Return to User Guide: https://sacommunity.org/user-guide
Please note that SAcommunity Admin is the only access level that can remove records from the database.
Glossary
Record Admins are authorised to update and maintain information about their organisation in the directory whereas
Authorised Editors (Govt., Councils or Libraries) are authorised to update and maintain information about their local council in the directory
~Return to User Guide: https://sacommunity.org/user-guide
