The results are out

Submitted by KatieH on Thu, 03/29/2012 - 16:01

Our annual survey of customer satisfaction for SAcommunity has revealed some valuable insights and given us some positive feedback on this service.

We received over 600 responses, more than double the rate for 2010 - a big thank you to all who took the time to provide your comments!

For the first time we included some demographic questions and have been able to learn about the age, gender and employment of survey respondents.

Some interesting figures:

79% of respondents were women
73% of respondents were aged over 40
60% were employed in government or community-based organisations
60% identified that they worked in the areas of Education, Health or Community Participation
38% refer to SAcommunity at least once per month

There was strong endorsement for the value of SAcommunity as a resource:

95% said the information they found was useful
86% were able to find the information they sought
88% took action as the result of finding the information
88% said that the information had a positive impact
31% are willing to provide a testimonial regarding the value of SAcommunity in their situation

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